Echo CCX
Hear the experience before your customers do.
Proving experience at scale — ensuring confidence before every release in an AI-native world. Echo uses lifelike AI agents to call your IVR systems, test every path, and catch broken experiences before they reach production.
A developer deploys a small change late on Friday. It doesn't touch the sales flow directly — it isn't even in the same system. But somewhere downstream, that tiny change breaks a critical IVR path.
Over the weekend, a major promotion launches — and sales quietly flatline. By Monday morning, Slack is on fire.
Echo exists so this never happens again.
Most teams deploy untested experiences.
High Upfront Costs
Large upfront pricing packages that lock you in.
Low Test Volume
Only allow a small number of tests — not enough to catch edge cases.
No Actual Voice Testing
Can't test real voice interactions, only simulated flows.
No Conversational Intelligence
Only work for static, DTMF-based interactions.
Slow & Labor-Intensive
Require lengthy setup and often involve expensive human resources.
No Effective Solution
Most businesses simply deploy and hope for the best.
Proof, not hope.
AI Agents Testing AI Systems
Lifelike AI callers test your IVR the way real customers interact with it.
Massively Parallel
Run hundreds of calls at once. Test every scenario, for every number, every time.
Future-Proof
Works with traditional DTMF, speech-enabled, and next-gen GenAI-powered IVRs.
No Brittle Scripts
Eliminates human-heavy, expensive, fragile test suites that break as fast as they're built.
Confidence Before Release
"This won't break on Monday." — the only metric that matters.
Everything you need to test your IVR
From test configuration to continuous monitoring, Echo gives you complete confidence.
AI Agents Testing AI Systems
Lifelike AI callers test your IVR the way real customers interact — with voice, DTMF, and natural conversation.
Massively Parallel
Run hundreds of simultaneous test calls. Cover every scenario, every number, every time — in minutes, not days.
Confidence Before Release
"This won't break on Monday." Know your IVR works before customers find out it doesn't.
Scheduled & On-Demand
Trigger tests on every deployment or run them on a schedule. Continuous monitoring that fits your workflow.
Scoring & Trends
Every test run produces scores and detailed results. Track reliability trends over time and catch regressions instantly.
Real Voice, Real Calls
No simulations or mocked endpoints. Echo places actual phone calls through your production IVR systems.
A continuous cycle of confidence.
Configure
Build test cases manually with full control — or import experience maps from Resonance CX to auto-generate tests for every path.
Schedule
Launch tests on demand or on a schedule. Control frequency, timing, and scope.
Test at Scale
Hundreds of AI agents call your IVR systems simultaneously — real voice, real conversations.
Review Results
View scores, review call details, listen to recordings, and track reliability trends over time.
Iterate
Optimize tests, adjust expectations, and re-trigger — building confidence with every cycle.
Two ways to build your tests
Configure tests manually — or let Resonance CX automatically crawl your IVR and generate tests for every path.
Manual Configuration
Build test cases yourself. Define phone numbers, expected paths, caller personas, and success criteria. Perfect for teams that know their IVR inside and out and want precise control over what gets tested.
Auto-Generated from Resonance
Already have your IVR mapped with Resonance CX? Echo automatically imports your experience maps and generates comprehensive test cases for every path — no manual setup required. As your IVR evolves, re-crawl with Resonance and Echo updates your test suite automatically.
Better together: Echo + Resonance
Resonance CX crawls your IVR and maps every path. Echo takes those maps and tests them continuously. Together, you get complete discovery and continuous validation — a closed loop of IVR confidence.
Scale your confidence
Choose the plan that fits your testing needs. All plans include real voice testing with AI agents.
Starter
Try it free
- 1 test group
- 5 test calls included
- On-demand test runs
- Basic scoring & results
- Call recordings
- Additional calls at $1.50 each
Growth
For teams getting started
- Unlimited test groups
- 250 calls included / month
- Additional calls at $1.00 each
- Scheduled & on-demand runs
- Scoring & trend analytics
- Call recordings
- Standard support
Professional
For scaling organizations
- Unlimited test groups
- 650 calls included / month
- Additional calls at $0.75 each
- Scheduled & CI/CD triggers
- Advanced analytics & reporting
- Call recordings
- Priority support
Enterprise
For large-scale operations
- Unlimited test groups
- 2,000 calls included / month
- Additional calls at $0.50 each
- Dedicated infrastructure
- Custom AI test personas
- Advanced integrations
- Dedicated account manager
Want more?
Need higher volume, custom SLAs, or a tailored solution for your organization? Let's talk.
Schedule a Consultation CallResonance CX customers get discounted call rates. Use Resonance to map your IVR, auto-generate Echo tests, and save on every call. Contact us for bundled pricing.
Get Bundle PricingReady to stop hoping and start proving?
Stop deploying untested experiences. Let Echo prove your IVR works — before your customers find out it doesn't.